NRMA Insurance hub
Commercial retail interior architecture with modular timber service desks, custom bench seating, and dual-tone flooring zoning.

Parallel Consultation Hubs and Central Lounge

Commercial retail interior architecture with modular timber service desks, custom bench seating, and dual-tone flooring zoning.

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The expansive central retail floor layout uses matching service tracks to structure customer traffic across a deep commercial footprint. By placing custom consultation desks on both sides of a central waiting lounge, the layout creates a balanced space. This open configuration gives staff clear sightlines across the floor while letting visitors choose between fast self-service or guided support.

Four matching A-frame timber desks are arranged symmetrically down the floor, built with built-in storage drawers and raised on slim wooden legs to maintain an open feel. Each desk features integrated desktop computers and payment terminals, set against rich cobalt blue feature walls that display illuminated digital branding. Running down the center, a long, custom-upholstered bench seat uses a blue-to-grey color gradient to offer a comfortable waiting spot right between the action.

The flooring uses a smart mix of materials, pairing a large blue square carpet tile zone on the left with dynamic diagonal blue and white vinyl stripes on the right. This sharp color-blocking acts as a visual map, separating active self-service paths from the quieter, seated advice areas. Overhead, a solid dark blue ceiling bulkhead drops down over the service tracks, holding rows of recessed spotlights that cast a focused, welcoming glow on member interactions.

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The Ministry,
79-81 Borough Road,
London SE1 1DN, United Kingdom
44 20740 36132

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Level 3, 223 Liverpool St
Darlinghurst NSW 2010 Australia
61 29319 0933


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