TerryWhite Chemmart
A calm waiting area with curved seating, lush planting, and a children’s play corner, positioned adjacent to the prescription counter to create a welcoming, family-oriented environment.

Family-Friendly Waiting and Consultation Zone

A calm waiting area with curved seating, lush planting, and a children’s play corner, positioned adjacent to the prescription counter to create a welcoming, family-oriented environment.

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This image reveals a softly lit waiting and consultation area where biophilic elements, terrazzo flooring, and timber finishes meet. A playful kids’ nook and comfortable seating support a relaxed, inclusive experience for all visitors near the pharmacy’s service counters.

The space integrates service efficiency with a sense of wellbeing. At its centre, a circular bench upholstered in deep green tones surrounds a planted feature, echoing the store’s biophilic ethos. Overhead, halo-like lighting paired with trailing greenery softens the ceiling and visually connects the waiting area to the wider interior. The prescription counters are nearby yet discreet, enabling easy access while maintaining privacy. Smooth concrete flooring punctuated by a terrazzo inset distinguishes seating from circulation zones and subtly guides customers without signage overload.

A dedicated children’s corner sits in a recessed alcove, equipped with a pegboard wall and colourful geometric shapes to encourage interactive play. This thoughtful addition transforms a typically transactional environment into one that accommodates families, reducing stress during waiting times. Warm timber panelling frames the entire area, balancing the crisp white and green brand palette to convey approachability. The result is a multi-generational zone that reflects the project’s emphasis on inclusivity, clear wayfinding, and comfort, demonstrating how a healthcare retail setting can evolve into a holistic, welcoming space for wellness and everyday care.

More on this project

A softly illuminated prescription lounge framed by a glass “greenhouse” planter and organic ceiling lights, offering a tranquil space for customers awaiting consultation or collection.

Green Retreat Waiting Area

A circular pharmacist advice station anchored by cascading greenery beneath a sculptural ceiling light, providing a calm focal point within the skincare and fragrance area of the store.

Pharmacist Consultation Pod

An open view through the TerryWhite Chemmart entrance, framed by bright signage and flexible display pods on wheels that guide customers toward vitamins, Grab & Go and the Pay Here counter.

Main Store Entry with Mobile Display Pods

A spacious view of the store’s central hub, guiding customers towards the Care Clinic while showcasing refill stations, category signage, and a clean, natural materials palette designed for clarity and ease of navigation.

Central Wellness Hub

A timber-lined booth with built-in seating, soft lighting, and a digital screen, offering a semi-private space for one-to-one health or wellness discussions inside the store.

Semi-Private Consultation Booth

A sleek self-service beauty bar with digital face-scan stations sits opposite the Grab & Go and Vitamins area, combining technology and retail for a streamlined, personalised shopping experience.

Interactive Beauty Bar and Grab & Go Zone

A compact counter for online order pick-ups and quick purchases, combining slatted timber, integrated greenery and a digital screen to promote the myTWC app.

Service Desk in front of the Click & Collect

A clear exterior view of the TerryWhite Chemmart store, highlighting its glass façade, illuminated signage, and integrated 24/7 TWC Express prescription pickup kiosk for round-the-clock service.

Storefront with 24/7 Express Prescription

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LONDON
The Ministry,
79-81 Borough Road,
London SE1 1DN, United Kingdom
44 20740 36132

SYDNEY
Level 3, 223 Liverpool St
Darlinghurst NSW 2010 Australia
61 29319 0933


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