People First Bank
A central digital bar island opposite the branch entry enhances the customer experience with its inclusive, flexible format. Featuring sit-and-stand options, neutral tones, and integrated technology, this multifunctional hub supports self-navigation, advice sessions, and a seamless blend of welcoming inclusivity and practicality.

Interactive Digital Bar

A central digital bar island opposite the branch entry enhances the customer experience with its inclusive, flexible format. Featuring sit-and-stand options, neutral tones, and integrated technology, this multifunctional hub supports self-navigation, advice sessions, and a seamless blend of welcoming inclusivity and practicality.

15/19

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The digital bar is a cornerstone of the entry space, combining innovative design with inclusivity. With its ergonomic sit-and-stand options, it caters to diverse user needs while providing a technology-driven hub for sign-ups, self-service tasks, and interactive self-service online banking. Clean, minimalist lines and a neutral palette create a professional and approachable atmosphere. Integrated lighting highlights the bar’s contours and the rebated brand pattern profile detailing, emphasising personality without compromising on function. This feature encapsulates the seamless fusion of modern technology and customer-first design principles.

The digital bar represents an essential flexible touchpoint of the retail banking environment, designed to prioritise customer empowerment and inclusivity. This multifunctional feature encourages engagement through its sleek design and integrated technological capabilities. Whether for internet banking, sign-ups, or advice sessions, the bar creates an interactive hub that promotes self-service and assistance on demand.

A standout aspect of this personal meet and greet point is the incorporation of sit-and-stand options, reflecting a thoughtful approach to diverse user needs. The ergonomic setup ensures that all customers feel comfortable navigating the space, emphasising accessibility. The design adopts a minimalist aesthetic, with clean, flowing lines and a neutral colour palette that conveys professionalism and modernity. Subtle woodgrain textured worktop surfaces and soft lighting further enhance the bar’s welcoming ambiance.

Strategically placed monitoring screens and intuitive layouts ensure ease of use, making technology approachable and practical. The bar’s design complements the overall open-plan layout, encouraging seamless movement while maintaining a focal point for interactive engagement. Its placement underscores the broader design intent of shifting banking from transactional to conversational, enabling meaningful interactions in a relaxed setting.

By integrating functionality with an inviting aesthetic, the digital bar redefines how technology is experienced in financial spaces. It stands as a symbol of innovation, accessibility, and the bank's dedication to creating spaces that empower its community.

More on this project

This open-plan workspace redefines banking environments with clean lines, a light warm palette, and flexible seating options. Contemporary design elements like textured walls, natural wood tones, and integrated greenery create a modern, approachable, and inclusive atmosphere for staff and visitors alike.

Dynamic Open-Plan Workspace

Open plan self-contained semi-private consultation pods combine honest aesthetics, transparency and functionality. With natural textured timber finishes, ergonomic task furniture, and focus pendant lighting, this design reimagines banking as a collaborative, conversational experience, offering clients a comfortable and approachable space for conversation and advice.

Semi-private pods for personalised banking

A welcoming and open design transforms the Flinders Street branch into a modern community hub

The overall view of Flinders St HQ branch

An inviting consultation desk blends functionality with greenery, fostering open and welcoming conversations.

Inclusive, transparent and engaging

A vibrant digital display greets visitors, showcasing People First Bank’s commitment to community and inclusivity.

The shopfront signage

The bank's facade combines lilac and deep purple accent panels with prominent logos and a glass entry, offering visibility into the welcoming, modern lobby.

The street view

Interior view of People First Bank’s Flinders St Branch

Open and transparent

A lush planter enhances privacy and comfort at a consultation desk, with a pendant light aiding acoustics.

The open plan consultation pods

A private office with vibrant geometric decals, cozy seating, and natural accents.

The private offices

The community corner, a vibrant, modern space dedicated to local projects and sports memorabilia.

The community corner

Inviting client advisory desks with a modern curved design, soft textures, and a featured leafy planter for a fresh touch.

The flexible consultation pods

The consultation bar near the entrance, featuring a modern curved counter and inviting seating.

The digital bar

The mission statement wall in brand colour 'ribbon blue' is halo illuminated so visible day and night

Arrival view towards brand wall

An inviting lounge area with a curved deep blue couch, soft lighting, and warm peach-toned accents.

The welcome lounge

External view of Collins St Melbourne branch located in the heart of the financial precinct of the CBD

External streetfront view

The glass facade highlights vibrant portraits and bold graphic elements, reflecting inclusivity and community pride. Natural light floods the space, inviting passersby to explore the interior’s welcoming atmosphere and innovative design philosophy.

External supergraphics of everyday people

A bright and inviting lounge greets visitors, showcasing People First Bank's modern, community-focused ethos. This space features soft pastel tones, greenery, natural wood textures, and a mission statement wall that emphasizes the bank’s customer-centric philosophy.

Welcome Lounge at People First Bank

A vibrant corner featuring boldly coloured mobile display plinths, dynamic lighting, and interactive displays showcases the community-driven spirit. This playful yet sophisticated space embodies inclusivity and engagement, reflecting the design's emphasis on fostering meaningful connections and championing bold, approachable aesthetics.

Vibrant Community Corner

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Locations


LONDON
The Ministry,
79-81 Borough Road,
London SE1 1DN, United Kingdom
44 20740 36132

SYDNEY
Level 3, 223 Liverpool St
Darlinghurst NSW 2010 Australia
61 29319 0933


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