The scene presents a dedicated consultation pod designed as a welcoming micro-destination inside the store. Its round form, clad in finely spaced vertical timber battens, signals approachability and contrasts with the linear shelving beyond. Overhead, a large circular luminaire reinforces the geometry and softly washes the area in even light, while a cascading plant arrangement at its core introduces movement, colour, and a visual link to the store’s wider biophilic theme. This touch of greenery not only softens the retail landscape but also underscores the brand’s focus on wellbeing and sustainability.

Functionally, the pod acts as a clear “Ask Your Pharmacist” touchpoint, integrating digital tablets and physical literature to facilitate quick advice or deeper conversations. The surrounding product categories — from fragrance to skincare — are positioned as a backdrop, reinforcing the connection between expert guidance and product selection. Terrazzo-style flooring subtly differentiates the zone from circulation paths, aiding intuitive wayfinding without barriers. The result is an environment that humanises clinical services within a contemporary retail space, blending tactile materials, advanced technology, and thoughtful lighting to support a seamless, customer-centred experience.